At Win Smart Sdn Bhd, we are committed to delivering high-quality anime items and exclusive R.A.T Merchandise. Please review this policy carefully before placing an order.
Discount coupons, vouchers, or reward items, including those offered by third-party brands, are strictly non-refundable, non-returnable, and non-exchangeable once issued, and are subject to the respective brand’s terms and conditions.
All purchases made from the Win R.A.T Puzzle app are final. We do not offer refunds under any circumstances.
Returns and exchanges are only accepted if the issue is caused by us, including:
To initiate a return and exchange, please submit your request to us via email to salesmanager@ratwin.app.
Customers must contact us within 7 days of receiving the item, provide clear unboxing video and photos along with order details for verification.
Returns and exchanges will not be accepted for the following reasons:
If a return and exchange is approved due to an error on our part, the company will cover the return shipping cost. Returns and exchanges are not accepted for customer ordering errors; therefore, return shipping costs do not apply in such cases.
Approved returns or exchanges must be unused, unworn, unwashed, and returned in original packaging with all tags and labels intact.
Once approved, exchanges will be arranged for the same item or an equivalent replacement, subject to stock availability.
Win Smart Sdn Bhd reserves the right to assess and determine eligibility for all return and exchange requests after reviewing submitted evidence.
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