This website is operated by Win Smart Sdn Bhd. Throughout these Terms, “we”, “us", "our", and "the company" refer to Win Smart Sdn Bhd. By accessing or using our website and the WIN R.A.T PUZZLE App ("the App"), you agree to be bound by these Terms and Conditions (Terms”). If you do not agree with these Terms, please refrain from using the website and the App.
By downloading, installing, using, or making any purchase within the App, you acknowledge and agree to comply with these Terms. Continued use of the App constitutes acceptance of any updates or modifications to these Terms. For users under 15, these Terms must be accepted by a parent or legal guardian.
Grant of License: We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal entertainment purposes.
Restrictions: You may not modify, distribute, transmit, reverse engineer, or attempt to gain unauthorized access to the App. Any unauthorized use may result in the termination of your license.
You must be 17 years and older to use the App. If under 17, you require consent from a parent or legal guardian.
You agree to use the App only for lawful purposes in accordance with Malaysian law. You also agree to avoid harassment, bullying, or any form of abusive behavior toward other users of the App.
You are responsible for maintaining the confidentiality and security of your account credentials. You must also ensure compliance with these Terms and all applicable laws while using the App.
The App, Website, and related services may incorporate certain third-party software, libraries, icons, fonts, media assets, audio content, visual elements, or other materials. Such materials remain subject to their respective intellectual property rights, licences, and terms of use. Certain icons used within the App are provided by Phosphor Icons and are used in accordance with the MIT License and applicable licence terms.
All logos, mascots, characters, puzzle images, illustrations, graphics, animations, audio content, video content, website content, social media content, promotional materials, marketing materials, advertisements, and other content associated with Win Smart Sdn Bhd and Win R.A.T Puzzle are protected by applicable intellectual property laws. Certain visual, audio, and multimedia content may be created, enhanced, modified, or incorporated using artificial intelligence technologies, design software, editing tools, or other authorised content sources. Win Smart Sdn Bhd may also utilise original characters, artwork, and creative materials developed through external design expertise and applicable agreements. All branding elements, creative direction, content compilations, arrangements, original characters, mascots, website content, promotional materials, and other proprietary materials of Win Smart Sdn Bhd remain the intellectual property of the Company. Certain third-party materials incorporated into the Company's content may be used under valid licences, permissions, or agreements where applicable. No logo, mascot, character, puzzle image, illustration, graphic, animation, audio content, video content, website content, social media content, promotional material, marketing material, advertisement, or other content associated with Win Smart Sdn Bhd and Win R.A.T Puzzle may be copied, reproduced, modified, distributed, published, transmitted, or otherwise used without the prior written consent of Win Smart Sdn Bhd, except as permitted by applicable law.
R.A.T Store: The R.A.T Store offers original anime figurines and collectibles supplied by authorized vendors. Access to the store is available to registered users who have signed in to the platform. Products may be purchased at standard prices, and eligible users may use applicable R.A.T Vouchers to enjoy discounted rates, subject to voucher terms and availability.
R.A.T Vouchers: R.A.T Vouchers obtained by eligible users can be used to get discounts on R.A.T Store items. Voucher benefits, validity periods, usage limits, and eligibility requirements may vary by campaign or voucher type. Unless otherwise stated: Each voucher is valid for one (1) item only. Vouchers are time-limited and expire if not used within the stated validity period (as stated on vouchers received in the My R.A.T Rewards section on the Profile page). Vouchers are non-refundable and non-exchangeable for cash. Please refer to the applicable Return and Exchange Policy for product-related matters.
Note: All R.A.T Vouchers stated in the app are standalone discount vouchers and the discounts are provided immediately on real, physical products in the R.A.T Store. We grant successful voucher holders free access to all three levels of puzzle solving challenge. This free access is provided to generate additional free vouchers* (no cost to voucher holder) in the event the voucher holder requires them. *Only applies to Daily Leaderboard rank holders.
Enrollment Balances: All R.A.T Vouchers include one or more Enrollment Balances. Each Enrollment Balance represents one (1) day of complimentary access to the puzzle solving challenge. Unused Enrollment Balances DO NOT EXPIRE and shall remain available within the voucher holder's account until activated for enrollment in a puzzle challenge day, unless otherwise stated in the applicable campaign terms. Upon activation of an Enrollment Balance, the voucher holder shall be granted complimentary access to experience the puzzle solving challenge an unlimited number of times for the remainder of that calendar day. The enrolled challenge day shall automatically conclude at 12AM (local time), at which point the activated Enrollment Balance shall be deemed fully utilised and cannot be reinstated. Enrollment Balances have no cash value, are non-transferable, and may only be used in accordance with these Terms and any applicable campaign requirements.
Puzzle Challenges: The Company grants R.A.T Voucher holders complimentary access to experience the three-level puzzle challenge. In the Daily Puzzle Challenge category, voucher holders who successfully complete all three levels may receive a promotional discount voucher at no additional cost. Daily Winners and Repeat Winners within the same calendar month shall receive the reward or discount voucher allocated to their respective leaderboard category. All discount vouchers are valid for one (1) item purchase only unless otherwise stated and may not be combined with other promotions unless expressly permitted by the Company.
R.A.T Tournament: R.A.T Tournaments may be organised by campaign creators during specified dates and times. To be eligible, the voucher holder must possess a valid Creator Code published by the respective campaign creator. The Tournament R.A.T Voucher provides an instant 10% discount on eligible R.A.T Store products and grants the holder one (1) complimentary entry (at no additional cost) to the designated Creator's Campaign Tournament. Winners are determined solely by skill and performance, no element of chance is involved. Full tournament mechanics, prize details, and eligibility requirements will be published in each Campaign's official Terms & Conditions before the tournament commencement date. The organiser reserves the right to amend terms with prior notice.
R.A.T Travel: Win Smart Sdn Bhd does not provide airline services and does not act as a travel agent or booking platform. Eligible top rank holders are solely responsible for arranging and booking their own travel. We only provide 'Travel Coupon' via e-mail to the successful rank holder on the Foreign Leaderboard in our App. The 'Travel Coupon' entitles the eligible rank holder to a reimbursement with a minimum value of RM300, subject to verification, campaign terms, and availability. The 'Travel Coupon' must be presented to our appointed management team and the team will determine the applicable reimbursement amount upon verification that the successful rank holder's name matches the name on the purchased airline ticket. The travel reward offered apply to one-way airfare only and are limited to eligible destinations as determined by the applicable campaign and displayed within the app. Any agreed and approved reimbursed 'Travel Coupon' will be allowed to be claimed by the rank holder.
Leaderboard Winner Mechanics: To promote fair reward distribution among users, a voucher holder may only receive the highest-ranked winner reward for a particular leaderboard category once within the same calendar month, unless otherwise stated by the Company. For the Daily Leaderboard, a voucher holder who has already received the Rank 1 winner reward within the same calendar month and subsequently achieves Rank 1 again shall be classified as a "Repeat Champion". Repeat Champions shall receive the reward, discount voucher, or benefit allocated to the Repeat Champion category. Unless otherwise stated by the Company, a Repeat Champion may receive the applicable Repeat Champion reward each time the voucher holder qualifies as a Repeat Champion within the same calendar month. Where a Repeat Champion secures Rank 1, the Rank 1 winner reward shall pass to the highest-ranked eligible voucher holder immediately below the Repeat Champion. If that voucher holder has also previously received the Rank 1 winner reward within the same calendar month, the Rank 1 winner reward shall continue to pass sequentially to the next highest-ranked eligible voucher holder until an eligible voucher holder (not previously received the Rank 1 winner reward within the same calendar month) is identified or no further eligible voucher holders remain. The Company may apply similar Repeat Champion rules, reward adjustments, pass-over mechanisms, or alternative reward allocations to Tournament Leaderboard and Foreign Leaderboard categories operated by the Company. The Company reserves the right to determine, amend, substitute, suspend, or discontinue any Repeat Champion reward, winner reward, eligibility criteria, or reward allocation mechanism at any time without prior notice, subject to applicable law.
The App, its puzzle missions, leaderboard features, Tournament activities and related rewards are intended for fair participation by genuine individual users. Each account, mission enrolment, leaderboard entry, reward claim, redemption request and communication with the Company must be made by a real individual acting on his or her own behalf and using true, accurate, complete and valid personal details. Users must not participate in any manner intended to obtain an unfair advantage, bypass repeat winner restrictions, manipulate leaderboard outcomes, monopolise rewards, or undermine the intended fair distribution of rewards. The Company reserves the right to implement and enforce fair play, anti-monopoly, eligibility and verification measures as it reasonably considers necessary to protect the integrity of the App, its leaderboard system and its reward structure.
Users must not create, operate, control, access or benefit from multiple accounts, identities or participant profiles for the purpose of increasing reward eligibility, securing repeated leaderboard rewards, bypassing repeat winner limitations or manipulating any mission, Tournament, leaderboard or reward campaign offered through the App. Prohibited conduct includes, without limitation: (a) using more than one account, name, phone number, email address, profile identity, address or reward claim pathway for the benefit of the same person; (b) using the name, phone number, email address, address or other identifying details of another person, family member, household member or third party for participation, enrolment, leaderboard entry, reward claim or reward fulfilment; (c) impersonation, false identity usage, incomplete or misleading participant details, or inaccurate, inconsistent or non-genuine contact, address or account information; (d) coordinated, collusive or linked participation designed to allow one person or connected persons to obtain multiple reward opportunities or repeated winner benefits; and (e) exploiting system gaps, low-participation periods, creator codes, account variations, reward mechanics or other operational features of the App for the purpose of repeatedly winning, preserving winner status, farming free items, mystery gifts, discounts or other benefits, or defeating the App’s anti-monopoly and reward allocation rules.
Where multiple persons from the same household participate, such participation must be genuine, independent and on each person’s own behalf. A shared address shall not automatically disqualify participants; however, the Company reserves the right to assess whether accounts are genuinely separate or are effectively linked, controlled, operated or used for the benefit of the same person. In making such assessment, the Company may consider any factors it reasonably deems relevant, including names, phone numbers, email addresses, creator code usage, the address provided for account or reward fulfilment purposes, gameplay timing, puzzle completion patterns, participation frequency, reward claim behaviour, communications with the Company and other surrounding indicators.
The Company reserves the right, at any time and without prior notice where appropriate, to review, verify, flag, suspend, investigate or place under reward review any account, mission enrolment, leaderboard result, Tournament result, reward claim, redemption request or participant activity where the Company reasonably suspects duplicate identity usage, linked-account abuse, impersonation, misleading or incomplete participant details, unfair play, reward farming, anti-monopoly circumvention, suspicious conduct or any breach of these Terms. The Company may require a participant to provide further clarification, a valid full name, identity confirmation, confirmation of address or other information reasonably required for verification, reward fulfilment or investigation purposes. During such review or investigation, the Company may delay, suspend, withhold or decline the processing, release, dispatch or fulfilment of any reward, item, discount, benefit or claim until the matter is resolved to the Company’s satisfaction.
Where the Company reasonably determines that two or more accounts are linked, controlled, operated or used by the same person, or are otherwise being used to obtain an unfair reward advantage, the Company may treat such accounts as a single participant for reward allocation, winner determination, repeat winner classification, anti-monopoly enforcement and leaderboard administration. The Company may also reclassify the relevant participant as a repeat winner, cancel or revoke pending rewards, refuse reward fulfilment, merge linked entries for assessment purposes, disqualify the relevant mission, Tournament or leaderboard result, pass the reward to the next eligible participant, restrict future participation, suspend or terminate the relevant account or accounts, or take any other action the Company reasonably considers necessary to protect the integrity of the App, its leaderboard system, reward structure and compliance obligations. The Company’s decision on reward verification, linked-account assessment, participant eligibility, disqualification, reward withholding, reward pass-over or related enforcement action shall be final and binding to the extent permitted by applicable law.
The WIN R.A.T PUZZLE is a skill-based puzzle solving challenge. All outcomes are determined solely by the Voucher holders cognitive ability, logical reasoning, and problem-solving performance. No element of chance, randomness, or luck influences the results or reward eligibility of any holder's.
Voucher holders in the puzzle solving challenge does not constitute gambling, betting, or lottery activity under the Common Gaming Houses Act 1953, the Lotteries Act 1952, or any other applicable Malaysian legislation. No money or money's worth is wagered or staked in connection with the puzzle solving challenge.
R.A.T Vouchers are purchased as standalone discount vouchers for use in the R.A.T Store and are not tokens of wagering or betting instruments. Access to the puzzle solving challenge is granted complimentarily (free) to eligible R.A.T Voucher holders and does not form part of any gambling or gaming arrangement.
Any rewards, promotional vouchers, or benefits arising from the puzzle solving challenge are provided by Win Smart Sdn Bhd as promotional incentives based entirely on demonstrated skill and performance, and not as prizes dependent on chance or luck.
From time to time, we may offer promotional e-voucher rewards, discounts, or other sponsored benefits from participating third-party brands. Such rewards may include, but are not limited to, food & beverage, entertainment, travel, retail, digital, or other promotional offers.
Eligibility for promotional e-voucher rewards is limited to R.A.T Voucher holders who voluntarily join in the free puzzle challenge and successfully complete all three puzzle levels during their active challenge period.
Promotional e-voucher rewards are sponsored by us and are made available in limited daily quantities on a first-come, first-served basis, subject to eligiblity and availability.
Voucher holders may choose whether or not to claim available promotional e-voucher rewards. Reward claims must be completed on the SAME DAY that all three puzzle levels are successfully completed. Unclaimed eligibility does not carry forward to subsequent days and expires upon the conclusion of the applicable challenge period.
Once successfully claimed and downloaded, e-vouchers will be stored within the user's account records and may be accessed through the application's designated voucher section until redeemed, expired, cancelled, revoked, or otherwise rendered invalid in accordance with the applicable terms.
All promotional rewards, e-vouchers, discounts, and benefits are subject to availability, campaign requirements, verification procedures, redemption conditions, third-party brand requirements and terms and conditions.
Win Smart Sdn Bhd reserves the right to add, remove, suspend, substitute, modify, increase, decrease, or discontinue participating brands, reward types, reward allocations, claim limits, voucher quantities, eligibility requirements, or promotional campaigns at any time without prior notice. All promotional rewards are non-transferable, non-exchangeable, and not redeemable for cash unless expressly stated otherwise.
All purchases, including R.A.T Vouchers and physical products, are non-refundable. Physical products may be eligible for exchange only under the conditions set out in our Return and Exchange Policy. Ownership of physical products is transferred upon successful payment. Shipping, delivery, handling, or other applicable fees relating to exchanges may apply as specified in the Return and Exchange Policy.
We reserve the right to correct any errors, inaccuracies, omissions, or outdated information relating to products, services, pricing, rewards, promotions, availability, policies, or other content at any time without prior notice.
The App is provided "as is". We will not be liable for any damages from use, inability to use, or reliance on the App.
You agree to indemnify and hold harmless Win Smart Sdn Bhd from any claim or liability arising from your use of the App to the extend caused by your own actions or breach of these Terms.
We reserve the right to modify or change these terms at any time without prior notice. Continued use constitutes acceptance of the updated Terms.
We may suspend or terminate your access to the App at any time for violation of these Terms without prior notice. Any purchased items already ordered prior to termination will still be fulfilled.
Your use of the App is subject to our Privacy Policy.
The App is intended for entertainment and cognitive exercises only. It is not a substitute for professional mental health advice. Seek professional assistance when necessary.
These Terms are governed by Malaysian law. Any disputes will be resolved through arbitration under the Malaysian Arbitration Act.
Disputes will be resolved through arbitration under the Malaysian Arbitration Act.
If any provision is found unlawful or unenforceable, it will be severed without affecting the remaining provisions.
If you have any questions or concerns, please contact us at salesmanager@ratwin.app.
Last updated: 25 June 2026
WinRat