Privacy Policy

1. Information We Collect

1.1 User-Provided Information

We collect information that you voluntarily provide to us when using the app. This includes details necessary for transactions and personalized experiences as the following:

Account registration: Personal details such as username, email address and profile information.

In-app purchases: Transactional information for purchases made within the app.

Customer support: Information shared during interactions with our customer support team.

1.2 Automatically Collected Information

We automatically gather certain information as you use the app, including:

Device Information: Type, model, operating system, and unique device identifiers.

Usage Patterns: Information about how you navigate and interact with the app, including time spent on specific features and game play.

2. Use of Information

The collected information is used to personalize your experience within the app. This may include:

2.1 Personalization

Tracking Game Progress: Storing information about your achievements, levels, and in-game progress.

Preferences: Understanding your preferences to tailor the gaming experience.

Rewards: Customizing rewards and incentives based on your interactions with the app. 

2.2 Communication

Your contact information may be used to respond to inquiries, provide updates about the app, and inform you of new features or promotions.

3. In-App Purchases of Toys

3.1 Direct Purchases

We offer in-app purchases of physical toys directly through our platform. These purchases are securely processed via local payment gateway, and we may collect additional information, such as shipping details, to fulfill these transactions.

3.2 Data Security for Purchases

Industry-standard security measures are implemented to safeguard your purchase information. We do not store sensitive payment details on our servers.

4. Data Security

Security Measures

Industry-standard security measures are implemented to safeguard your data. While we strive for utmost security, it's important to note that no method is entirely foolproof.

5. Children's Privacy

Age Restriction

The app is intended for users above 15 years of age, and we do not knowingly collect information from children below this age. Parental guidance is required if age is below 15 years.

6. Changes to This Policy

Updates

This privacy policy may be updated periodically. It is recommended to check for changes to stay informed about how your information is handled.

7. Third-Party Integrations

7.1 Third-Party Services

The app may utilize third-party services to enhance certain functionalities. These services may include, but are not limited to:

Analytics Services: We may use third-party analytics services to better understand how users interact with the app. This helps us improve the user experience and optimize features.

Advertising Networks: In some instances, we may collaborate with third-party advertising networks to display personalized ads within the app.

Payment Processors: When making in-app purchases, we may engage with third-party payment processors to securely handle transactions.

7.2 Privacy Policies of Third Parties

Users are encouraged to review the privacy policies of these third parties to understand how they collect, use, and share your information. Each third-party service may have its own practices and policies.

7.3 Opt-Out Options

While we strive to work with reputable third parties, users may have options to opt out of certain data collection for personalized advertising through device settings or the third parties' opt-out mechanisms.

7.4 Limitations of Our Responsibility

We do not have control over the privacy practices of third-party services, and their policies are independent of ours. We disclaim responsibility for their actions and recommend users familiarize themselves with the policies of these third parties.

8. Account Deletion

Users have the option to delete their account from the WIN R.A.T PUZZLE app. Upon deletion, all associated user data, including personal information and account details, will be permanently removed from our servers. Please note that this action is irreversible, and users will lose access to their account, including any progress, achievements, and purchased content within the app. By deleting their account, users acknowledge and accept these consequences. Please visit https://ratwin.app/account-deletion for more details.

9. Contact Us

If you have questions or concerns regarding this privacy policy, please contact us at salesmanager@ratwin.app