Return and Exchange Policy

All toy purchases are final and non-refundable. We accept returns and exchanges for our physical toys within 14 days from the date of receipt. To be eligible, the item must be unused, in its original packaging, and in the same condition as received. 

To initiate a return and exchange, please contact us at salesmanager@ratwin.app within the specified return period. Provide your order number, a detailed reason for the return and exchange, and clear photos of the product.

The exchange of the initially purchased physical toy for an identical item is subject to availability of stock. In the event that the same item is unavailable, the purchaser retains the right to exchange it for any other toy of corresponding value.

The purchaser is responsible for covering the return shipping costs, except in cases where the return is prompted by a product defect or an error on our part.

Contact Us:

If you have any questions or concerns regarding these terms and conditions for in-app toy purchases, please contact us at salesmanager@ratwin.app 

By proceeding with in-app toy purchases, you acknowledge that you have read, understood, and agree to be bound by these terms.